ECL are looking for a Route Planner, known internally as a Resource Planner, to join our Barking and Dagenham, or our Havering team, on a permanent basis. Based in our Brentwood hub, you’ll be integral in scheduling and managing rotas for our care staff, ensuring that all customers receive the best service possible.
This role would suit an individual who enjoys working in a fast paced, reactive environment. You will constantly be reviewing, allocating and revising rotas based on the needs of the service, as well as, dealing with urgent requests resulting in rota to be changed at short notice.
To succeed in this role, you need:
- Experience in staff rostering, planning staff rota's and effective route planning
- A good understanding of resource planning, allocating and scheduling calls
- A comprehensive geographical knowledge of the Havering area
- Strong IT skills
- Experience of working with a variety of electronic systems
- Exceptional communication skills and customer service
- Excellent organisational skills
- The ability to use your own initiative and resolve queries quickly and effectively and work well under pressure.
- Experience of dealing with sensitive data and an understanding of Information Governance/Data Protection
Experience of working in a care environment would be advantageous to your application.
Full induction and ‘shadow’ training provided with ongoing support.
What we can offer you:
- 24 days pa plus bank holidays, increasing with length of service
- Annual Performance Review, performance related pay and bonus
- Business mileage paid at 45p per mile
- Contributory Pension Scheme – ECL match up to 6% Employee Pension contributions
- Healthcare Cash plan (including reimbursement for dental, optical and chiropody plus much more)
- Reimbursement of professional subscriptions
- Excellent Career development with access to paid for qualifications
- Free DBS check and renewals (if required)
- Employee loyalty scheme
- Up to £1000 Refer a friend scheme
Take the next step in your career and become part of the ECL team.