ECL are looking for a Scheduling Coordinator, known internally as a Resource Planner, to join our West Essex team on a permanent basis. Based in our Harlow hub, you’ll be integral in scheduling and managing rotas for our care staff, ensuring that all customers receive the best service possible.
This role would suit an individual who enjoys working in a fast paced, reactive environment. You will constantly be reviewing, allocating and revising rotas based on the needs of the service, as well as, dealing with urgent requests resulting in rota to be changed at short notice.
To succeed in this role, you need:
- Experience in staff rostering, planning staff rota's and effective route planning
- A good understanding of resource planning, allocating and scheduling calls
- A comprehensive geographical knowledge of the West Essex area
- Strong IT skills
- Experience of working with a variety of electronic systems
- Exceptional communication skills and customer service
- Excellent organisational skills
- The ability to use your own initiative and resolve queries quickly and effectively and work well under pressure.
- Experience of dealing with sensitive data and an understanding of Information Governance/Data Protection
Experience of working in a care environment would be advantageous to your application.
Full induction and ‘shadow’ training provided with ongoing support.
What we can offer you:
- £500 new starter bonus*
- 45p paid per mile tax-free
- Up to 32 days annual leave a year (inclusive of bank holidays)
- Fully paid induction and training with ongoing support
- Career development opportunities with access to paid for qualifications
- Annual salary reviews
- Annual performance-related bonus
- Enhanced DBS and renewals paid for by ECL
- Company pension - Enhanced contributory NEST scheme - we contribute up to 6%
- Healthcare support scheme via Healthshield paid for by ECL
- Employee Loyalty Scheme with long service awards
- Enhanced employee referral program - earn up to £1500 for referring a friend
- Employee Assistance Programme available 24/7
- Access to Blue Light Card
- Mental health first aiders in every service
- Reimbursement of professional membership related to your role