Contact Centre Advisor - Fixed Term 9 Month Contract

ECL’s vision is to transform lives, empowering independence through care excellence for all.

The Contact Centre is the first point of contact for all services within ECL, dealing with customer enquiries & referrals via e-mail and phone. Answering incoming calls from customers, enquiries, and questions, handling complaints, troubleshooting problems, and providing information, with a helpful can-do attitude.

The role is varied, and you will be trained, to become multi skilled in all areas of ECL. You will need to be flexible, have good computer skills and attention to detail, you will be expected to work pro-actively with colleagues and help to identify and implement continuous improvements and share best practice. 

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role.